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Have A Question? Find Answers from our Knowledge Base
How do I search for a product?
How can I shop for products?
What is the status of my order?
How do I check out?
How to cancel or change my order?
Do you have a money back guarantee?
What is your return policy?
Orders
How do I search for a product?
How can I shop for products?
Please watch these videos to understand how to shop for products and how to place an order.
What is the status of my order?
| You can find the status of all orders under "Orders" under the "My Account" dashboard when you are logged in on livepure.com |
How do I check out?
| Please watch these videos to understand how to shop for products and how to place an order. |
How to cancel or change my order?
| Please call in to cancel or change a general order: (866) 535-5888. Reference this video to add product to, edit or delete your Autoship: |
Do you have a money back guarantee?
| At the moment we do not. Please refer to our "return policy" for additional questions. |
What is your return policy?
- Unopened products that are returned within 90 days: you will receive a 100% refund minus original shipping and handling.
- Opened products that are returned within 30 days: you will receive a 100% refund minus original shipping and handling.
When returning products within the timeframes listed above, you may elect to receive an in-store credit minus original shipping and handling if you prefer instead of a refund.
* Where any state may require a different return policy, that state’s return policy will apply. For more information on PURE’s return policies, please review the IBO Policies and Procedures published in the IBO Virtual Back Office.